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我早上给helpdesk写的一封email. 请高手点评一下，可以从任何方面 。谢谢。

howarddong(侯董)
Hi Helpers,

It usually takes long time (30+ minutes) for my Microsoft LYNC to sign in, and this has been causing lots of inconvenience.

I know some people never log off their computers and others log off every day. I’m one of the latter. The problem is when I log on my computer in the morning, it takes half an hour or longer for Microsoft LYNC to sign in, while I expect a matter of seconds.

If there is a solution, please help me solve it. If there is not a known solution, just let me know and close this ticket. I understand LYNC is new to our system and something can be imperfect for a while. I’m not going to change my habit (logging off on a daily basis), though.

Thanks,

Howard Dong
(#8097898@0)
Last Updated: 2013-3-13
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Replies, comments and Discussions:

  • 工作学习 / 外语学习 / 我早上给helpdesk写的一封email. 请高手点评一下，可以从任何方面 。谢谢。 -howarddong(侯董); 2013-3-13 {714} (#8097898@0)
    Hi Helpers,

    It usually takes long time (30+ minutes) for my Microsoft LYNC to sign in, and this has been causing lots of inconvenience.

    I know some people never log off their computers and others log off every day. I’m one of the latter. The problem is when I log on my computer in the morning, it takes half an hour or longer for Microsoft LYNC to sign in, while I expect a matter of seconds.

    If there is a solution, please help me solve it. If there is not a known solution, just let me know and close this ticket. I understand LYNC is new to our system and something can be imperfect for a while. I’m not going to change my habit (logging off on a daily basis), though.

    Thanks,

    Howard Dong
    • 罗嗦还带点情绪。有必要么？就说：反映个情况，我每天login系统都需要30多分钟。请helpdesk调查并解决。 -copperbean(豆豆 - 轻云出岫); 2013-3-13 (#8097910@0)
      • 同意～ -facenorthface(小北); 2013-3-13 (#8097920@0)
      • +1 -vicky2005(孩子她爹); 2013-3-13 (#8097921@0)
      • +1 -jeffrey815(Smartiecat); 2013-3-13 (#8097960@0)
      • ++ -sr-71(Black); 2013-3-13 (#8098250@0)
    • 让俺做个好事。请见俺的版本。 -netizen(netizen); 2013-3-13 {247} (#8097991@0)
      Hello Friend，

      I seem to need your help. Basically, every morning when I log in to my computer, I have to wait for 30 - 60 minutes before I can start my work. I'm not sure what's wrong with me. Please help me out.

      Thank you,

      Howard Dong
      • "what's wrong with me? " the better change it to "what's wrong with my account " -ysysning(樱桃三果); 2013-3-13 (#8097999@0)
        • 正想说呢。 -copperbean(豆豆 - 轻云出岫); 2013-3-13 (#8098003@0)
          • 嘿嘿，二位眼睛好。接受批评。应该说， what's wrong with my account， OR what's wrong with my computer. -netizen(netizen); 2013-3-13 (#8098016@0)
            • 简单明了的，写得挺好：-） -copperbean(豆豆 - 轻云出岫); 2013-3-13 (#8098022@0)
      • 千万别对人说，"what's wrong with you? "。否则对方一定跟你急。 -vicky2005(孩子她爹); 2013-3-13 (#8098020@0)
      • LOL. "Hello Friend"? Are you writing to your 哥们, OR colleague(s)? -atlantic_man(atlantic_man); 2013-3-13 (#8098157@0)
        • 是的，是的。通常俺都treat 那些在Help Desk工作的 同事当friends. 工作中也要有轻松的一面吗。 -netizen(netizen); 2013-3-13 (#8098175@0)
          • Okay, I see. Then, how's about this version: -atlantic_man(atlantic_man); 2013-3-13 {86} (#8098481@0)
            "Buddy, get your ass over here, and fix it up. Drinks are on me. Cya at bar tonite "
    • 最后一段谁看了都不爽。 -honeylager(No Name); 2013-3-13 (#8097995@0)
      • +1 -igreat10(又是一年); 2013-3-13 (#8098006@0)
      • 呵呵。helpdesk基本上不会理会你的email里面写的啥。因为基本上他们也不看。 -kevin_tor(KFC); 2013-3-13 (#8098148@0)
      • ++ -sr-71(Black); 2013-3-13 (#8098253@0)
    • My version... -vicky2005(孩子她爹); 2013-3-13 {175} (#8098046@0)
      Hi folks,

      Every morning it takes me over 30 minutes to login the lync, which doesn't seem normal. I will be appreciated if you can solve the problem for me.

      Thanks
      xxx
      • +1 -ysysning(樱桃三果); 2013-3-13 (#8098057@0)
      • I guess -redneck(Redneck); 2013-3-13 {68} (#8098071@0)
        you meant " I will appreciate it" or " it will be appreciated".
      • It would be greatly appreciated if you would fix the issue for me. -copperbean(豆豆 - 轻云出岫); 2013-3-13 {37} (#8098092@0)
        appreciated用虚拟语态表达好像更常见。
      • Doean't "I will be appreciated" mean somebody else (will) appreciates you? -atlantic_man(atlantic_man); 2013-3-13 (#8098173@0)
    • is addressing people as "helpers" respectful? does it imply "subordinate"? why I felt a bit condescending ...... -win(秋天的菠菜); 2013-3-13 (#8098107@0)
      • +1 ， 看到这句已经不舒服了 -almondcake(爱吃土豆); 2013-3-13 (#8098111@0)
    • 不明白给help desk写email有啥用，help desk 不会理会email和电话的。 fill ticket 是最重要的。多数help desk 的原则是，no ticket, no work.而且你只需要描述症状，你没必要去找任何原因，那是他们的事情 -kevin_tor(KFC); 2013-3-13 (#8098142@0)
      • 俺不完全赞同。一种可能是，有些公司没有您说的ticket系统。二是，Help Desk 有义务 help create 这个 ticket。 -netizen(netizen); 2013-3-13 (#8098153@0)
    • 说问题就好了，罗嗦那些烦死了。我如果是help desk，真不想理你。 -daydayup88(daydayup); 2013-3-13 (#8098150@0)
      • 啊，真的？俺可以理解。但如果俺说您没有Customer First 的精神，您不会介意吧？ -netizen(netizen); 2013-3-13 (#8098161@0)
        • 所以用了＂真不想理你＂，而不是＂根本不会理你＂。管还得管，就是干这个的嘛。 -daydayup88(daydayup); 2013-3-13 (#8098197@0)
    • 遇到这种事儿，尽量打电话，实在没有人，再写 EMAIL。 -c_w(c); 2013-3-13 (#8098154@0)
    • Thank you all for your valuable feedbacks! Here's my revised version: -howarddong(侯董); 2013-3-13 {209} (#8098158@0)
      Dear Help Desk Team,

      Could you please help me with my Microsoft LYNC? Almost every morning it takes long time (30+ minutes) to sign in, which causes some inconvenience.

      Thanks in advance,

      Howard Dong
      • 写得不够严重。俺的版本里说，30-60分钟。您可以说，Sometimes it takes XX minutes...嘿嘿，是sometimes 吗。 -netizen(netizen); 2013-3-13 (#8098164@0)
      • 就一句： MS Lync hangs when sign in. Please investigate. -coolmao(酷猫 * lorem lpsum); 2013-3-13 (#8098165@0)
      • 阅，准了：-） 这东西改起来没个头的。说清楚就成，发吧。BTW，好像你有ticket了，可以给他们个ticket#。 -copperbean(豆豆 - 轻云出岫); 2013-3-13 (#8098170@0)
        • 对，对，对。我想大伙儿都是抱着互相学习，帮助的态度。这东西改起来没个头的。说清楚就成，发吧。 -netizen(netizen); 2013-3-13 (#8098180@0)
    • 和help desk 打交道很简单，就两条， fill ticket, and escalated. 就是写email也只写给manager..写给具体干活的人，没用。要知道那个干活的人可能和你一样，ENGLISH 是第二语言。无所谓你怎么写，都是一回事。 -kevin_tor(KFC); 2013-3-13 (#8098194@0)
      • 不会吧，我有个在大公司做support的，他和我说，最反感的就是那些动不动就escalate的人 -igreat10(又是一年); 2013-3-13 (#8098248@0)
        • 不同角度看问题，干活的人最恨escalated,一escalated, 时间就由customer控制了，而不由干活的人掌控了。但是你要想要你的case to be higher priority, 就需要escalated. -kevin_tor(KFC); 2013-3-13 (#8098281@0)
    • 我以前在公司做的时候，还巴不得 Lync 连不上呢，刚好没人知道我在干嘛了，哈哈。lync 本来就问题多多，有什么好吵的，如果有需要用 lynch 的，就用 email 或者打电话然后 share desktop 算啦，更高效 -sowen(昂居居); 2013-3-13 (#8098261@0)
    • 啰嗦了点。很普通的工作邮件，看不出有什么值得一＂评＂的地方。 -winterstorm(打酱油的); 2013-3-14 (#8099299@0)
    • 这个邮件不用发了， 30分钟不是什么大事，早上到了公司启动电脑后就去喝咖啡吃早点，回来电脑也ready了。再说公司的电脑也许lease块到期了，我们那里每两年换一次电脑，电脑刚开始闹别扭的时候就有新电脑来了。 -almondcake(爱吃土豆); 2013-3-15 (#8102203@0)
    • It is a bit long. Imagine Helpdesk staffs are getting tons of e-mails like yours. The simpler, the better. -stressfree(winter); 2013-3-17 (#8103455@0)

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