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The four Communication Styles: Dominant, Influential, Steady, and Compliant (DISC). Only we understand his style, then we can truly understand where he's coming from.

本文发表在 rolia.net 枫下论坛When speaking with a high Dominant-Style person, frame the ideas this way:
- We can make this happen if we decide today...
- The results we are aiming for...
- We can be the best or the first at this if we...
- Let's pick up the pace on this...
Avoid:
- Moving slowly or insisteing on talking about every detail.

When speaking with a High Influence-Style person, frame the ideas this way:
- I'm excited we are going to...
- I feel so happy about...
- This is great news!...
- You'll win the chairman's club award if you...
Avoid: Using lots of facts, data, and logic to persuade.

When speaking with a high Steady-Style person, frame the ideas this way:
- Take your time so you feel comfortable...
- I promise I will...
- We can make this happen on our own time schedule...
Avoid: pushing the person to make a decision quickly, don't expect him to say no directly.

When speaking with a high Compliance -style person, use these phrasings:
- Would you analyze the data?
- There is no risk in us exploring these three options first...
- This has a proven track record...
Avoid: being emotional, random, disorganized.更多精彩文章及讨论,请光临枫下论坛 rolia.net
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Replies, comments and Discussions:

  • 工作学习 / 外语学习 / 读书摘录-“Conversations For Change”---7 Core Emotions:Love,Joy, Hope, Sadness, Envy, Anger, Fear。Each Emotion Has Triggers。
    5 Emotional Intelligence Competencies:
    Self-Awareness, Self-Regualation, Motivation,Empathy, Social Skills。
    Empathy Means: Identify Other People's Feeling That Moment,And Work That Into The Conversation To Creat Rapport。
    • The Six basic workplace value (motivators): Utilitarian, Aesthetic, Theoretical, Traditinal, Social, Individualistic. People are motivated by his or her top two values.
      High utilitarian value are the foundation for the following careers: salesperson, entrepreneur,financial officer, professional organizer, banker.
      High aesthetic are the key motive for the career, such as interior designer, musician, artist, chef, hair stylist, phtographer......

      Only when we know what other person's value, then we know what he or she is interested in talking about, then we can begin to figure out how to communicate with this person.
    • The four Communication Styles: Dominant, Influential, Steady, and Compliant (DISC). Only we understand his style, then we can truly understand where he's coming from.
      本文发表在 rolia.net 枫下论坛When speaking with a high Dominant-Style person, frame the ideas this way:
      - We can make this happen if we decide today...
      - The results we are aiming for...
      - We can be the best or the first at this if we...
      - Let's pick up the pace on this...
      Avoid:
      - Moving slowly or insisteing on talking about every detail.

      When speaking with a High Influence-Style person, frame the ideas this way:
      - I'm excited we are going to...
      - I feel so happy about...
      - This is great news!...
      - You'll win the chairman's club award if you...
      Avoid: Using lots of facts, data, and logic to persuade.

      When speaking with a high Steady-Style person, frame the ideas this way:
      - Take your time so you feel comfortable...
      - I promise I will...
      - We can make this happen on our own time schedule...
      Avoid: pushing the person to make a decision quickly, don't expect him to say no directly.

      When speaking with a high Compliance -style person, use these phrasings:
      - Would you analyze the data?
      - There is no risk in us exploring these three options first...
      - This has a proven track record...
      Avoid: being emotional, random, disorganized.更多精彩文章及讨论,请光临枫下论坛 rolia.net
    • Conversation for Connection: Here are some ways to get conversation started: - I checked out your LinkedIn profile and noticed that we both know XXX, How did you meet her?
      - I understand that you have extensive experience in..., and I'd love to hear about it.
      -I noticed in the newspaper this morning...
      -How's your project going?
      -You seem excited. What's happening?
      • 我的经验是这种email就直接进垃圾箱了
    • Conversation for Creating New Possibilities: Imagingations is everything. It is a preview of life's coming attractions. - Albert Einstein
      Phases and Questions to Start a Conversation for Possiblities:

      - I have an idea I'd like you to consider, and I'd be open to hearing your ideas too.
      - What are the options? Can we come up wih three or more options that we had not considered before?
      - If we waved a magic wand and the problem was solved, how would we know? What would be different?
      -What ideas or suggestions do you have about how we should approach this?
      - What do you think it will take to get there? Are there possibilities we have not yet explored?
      -If you could envision the best possible outcome, what would that look like?
    • Conversation for Structure: Phases and Questions to Start:
      - Now that we are clear on the goal, how do we see this evolving.
      -Here is how we are going to move forward,,,
      -What are the priorities? Of all the possiblities, what are the three most important steps that need to occur early on?
      -How will we track our progress?
      -I'm sending out the agenda prior to the meeting so everyone knows what is expected when we are together.
      -Is there a data dashboard we'd like to look at weekly or monthly to track our progress?
    • Conversation for Commitment Phrases and Questions to Start a Conversation: -Would you be interested in these outcomes? -Can I count on you to do...?
      - The reason this is so important to us is... As a result, would you agree to...?
      - I need your help on the XXX project, Can I count on to do...?
      - Will you be able to show XXX around the department on her first day next Tuesday? Will you let me know how it went when you are finished?
      - The proposal calls for $5,000 for the next phase in the work we want to do. Will you agree to have that come from your department budget?
      - Andy, the board has decided it would like you to lead the marketing effort,. Here is an outline of the specific accountabilities expected of this role.
    • Conversation for Action: -What is the next action needed to move this forward? -What is the next step?
      - Is there a map we could draw that would show us the sequence of action steps we want to take?
      -Let's create a checklist so we can all see the action steps in front of us and check them off individually as they are completed.
      -What is the priority now?
    • Conversation for Accountability Here are some ways to get it started: - I'd like to review the goals and where we are with them.
      -What will it look like if this goal is completed well?
      - How will we hold each other accountable for these goals?
      - What will be done by the end of the day today?
      - Do you have time next Tuesday to discuss the goals and what progress has been made against them?
      - I'm concerned we may have had a misunderstanding, and I'd like to get on the same page with you about what the intention really is.
      -How can I helpful to you in reaching the agreed-upon deliverable?
      -Let\s establish milestone dates to review the objectives and what we've accomplished thus far.
      -Will you e-mail me when you have finished this so I can move forward with the next part?
    • 饶了我吧暖心,你这长长的一行行,我眼前发花了~~~
      • 对不起。我这不是想督促自己把这本书读完。不过,这本书,还真挺有趣的。书中的例子很实际。因为作者是个Coach。
        • 呵呵,开句玩笑。我也喜欢教练的实例。